SERVICESECTION

Please follow these instructions when requesting service. Please note that service can not be offered without following the steps below. Thank you for your understanding.

 

1. Ensure your machine is connected to the internet and has TeamViewer installed.

      You can get the free download by clicking here

      Have your TeamViewer User ID and Password available and ready.

2. Take photos relating to your problem. click here for examples
      Photos of the inside of the computer cabinet, and or inside the saw enclosure
      can be very helpful to resolving your issue in a timely manner.

3. For fastest service, fill out our service request form below.

      or, send a detailed description of your problem, photos and TeamViewer login
      information to the following email jimu@tctautomation.com, or text to 352.735.5070

 

Please note: By sending your service request to us, you agree to our rate of $100 per hour for remote service. Some technical issues may require one our technicians to come onsite to make repairs.

Please note that you will need to contact the printer company directly for any printer supplies you may need.

REA-Jet Website

440-232-0555

info@reajetus.com

Print Head SK-7............................... 050.300.130

Print Cable End ............................... 050.850.219

TAC-130 Ink Black Acetone 5L ....... 2600-357 5L

Acetone Cleaner .................................. 0060-05L

5L Ink Jar Assm .............................. 050.070.013

Tubing (by the Meter) .................................. PL4

Ink Filter for Tubing Connection ..... 050.070.012

Metal Female Fitting (Hose Side) .. 050.070.042

Male Ink Fitting (Head Side) .......... 050.330.110

Plate Screws (McMaster.com) .......  91801A107

 

Matthews International Website  -  412-665-2500 or 412-442-8200  -  info@matw.com

DISCONTINUED

Print Head DOD-2002a ........... A5160-501-00

Print Controller ....................... MS800-763-00

Printer Pump ........................... MS808-979-00

Printer Kit Male Coupling ........ P0038-335-00

Printer Kit Hose ....................... P0037-069-00

Printer Kit Flusher Valve ......... P0033-021-00

Printer Kit Cap ......................... B4128-501-00

Printer Kit Filter & Stick ........... A3928-501-00

Ink (Case of 12) ........................ I0081-902-88

Cleaner (Case of 6) .................. I0089-901-46

ATTENTION ALL WEBSAW OWNERS

XL-Cut is now available for any model of Websaw. Obtain higher accuracy, speeds that are 30-50% faster, cut "truss by truss" for leaner production, and have less waste due to the our latest in Optimizer software. It allows use of soft print and the most up-to-date motion control card. Purchase of a service contract with XL-Cut Software includes free phone support* and other money saving benefits!

XL-CUT & XL-SERVICE (pdf)